Ward Housekeeping | National Resource for Infection Control (NRIC)

Ward Housekeeping

Best practice, Factsheet, Web directory
Abstract: 
Ward housekeepers are valuable members of the ward team. They ensure the ward is clean and welcoming and patients' food is tasty and enjoyable. They attend to patients' non-clinical needs, providing more time for nursing staff to do the job for which they were trained. The web directory contains information on developing a ward housekeeping service and provides links to other useful resources and information on: - An overview of the ward housekeeper’s role What does a ward housekeeper do? Patient-focused standards of service Progress report Resources: Setting up a ward housekeeping service There are role descriptions included which form a useful template when setting up a new housekeeping post.
Authors: 
Department of Health (DH)
Category: 
Control
Management
Prevention

Expert Review

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Summary:
The guidance explains the reasons for introducing ward housekeepers, how they can help nurses to deliver better patient care and outlines the training and skills necessary to deliver a clean ward environment and excellence in food services. There is also a section sharing examples of good practice.The document contains information on: -· An overview of the ward housekeeper’s role· The skills needed to develop the role· National vocational qualifications· Involving patients to create synergy between healthcare staff, patients and their relatives· Involving trade unions to help develop strong career structures and recognised training programmes· Career progression and career routes· Framework for developing a ward housekeeping serviceThere is a draft role description included in the appendixes which would form a useful template when setting up a new housekeeping post.
Questions Addressed:
The guidance explains the reasons for introducing ward housekeepers, how they can help nurses to deliver better patient care and outlines the training and skills necessary to deliver a clean ward environment and excellence in food services.
Type of Study:
Best Practice
Methods Valid:
Yes
Methods Valid Detail:

The role has been developed since the introduction of this document go to http://www.dh.gov.uk/PolicyAndGuidance/OrganisationPolicy/HealthcareEnvi... for further information. Should be read in conjunction with National standards of cleanliness for the NHS, and National standards of cleanliness for the NHS: Implementation guidance (Toolkit)

Results Reliability:
Yes
Problems or Biases:

The role has been developed since the introduction of this document go to http://www.dh.gov.uk/PolicyAndGuidance/OrganisationPolicy/HealthcareEnvi... for further information

Relevant Studies:

1. National standards of cleanliness for the NHS (April 2001) http://www.hcsu.org.uk/index.php?option=com_docman&task=cat_view&gid=84&.... National standards of cleanliness for the NHS: Implementation guidance’ (Toolkit) NHS Estates Cannot find URL not sure if document still available 3. The NHS Healthcare Cleaning manual. Department of Health http://patientexperience.nhsestates.gov.uk/clean_hospitals/ch_content/cl.... Revised Guidance on Contracting for Cleaning. Department of Health http://patientexperience.nhsestates.gov.uk/clean_hospitals/ch_downloads/.... Towards cleaner hospitals and lower rates of infection: A summary of action. (July 2004). http://www.dh.gov.uk/assetRoot/04/08/58/61/04085861.pdf6. National Standards, Local Action - Health and Social care Standards and Planning Framework 2005/06-2007/08 http://www.dh.gov.uk/PublicationsAndStatistics/Publications/Publications.... A Matrons Charter: An action plan for cleaner hospitals http://www.dh.gov.uk/assetRoot/04/09/15/07/04091507.pdf 8. NHS Estates Housekeeping webpage http://www.dh.gov.uk/PolicyAndGuidance/OrganisationPolicy/HealthcareEnvi...

Keywords:
Housekeeping cleaning environment equipment food privacy ward housekeeper
Reviewer Name:
Sue Wiseman
Reviewer Post:
Nurse Consultant –Infection Control, DH
Reviewer Affiliations:
Member Advisory Committee on Dangerous Pathogens Health Protection Adviser Royal College of Nursing P/T Member Infection Control Nurses Association