What are the essential standards of quality and safety?
There is a new law introducing a new system of regulation for health and adult social care in England. The new law describes the types of activities which must be registered with CQC. Registration is a licence to operate. CQC registers health and adult social care providers to deliver the activities if they are meeting essential standards of quality and safety. There are 16 principle essential standards of quality and safety. These are the standards everyone should be able to expect when they receive care. Essential standards of quality and safety 1. Respecting and involving people who use services 2. Consent to your care and treatment. 3. Care and welfare of people who use services You experience effective, safe and appropriate care, treatment and support that meets your needs and protects your rights 4. Meeting nutritional needs 5. Cooperating with other providers You receive safe and coordinated care, treatment and support where more than one provider is involved, or you are moved between providers. 6. Safeguarding people who use services from abuse 7. Cleanliness and infection control You experience treatment, care and support in a clean environment, controlled against infection. 8. Management of medicines 9. Safety and suitability of premises You are in safe, accessible surroundings that promote your wellbeing. 10. Safety, availability and suitability of equipment You, together with people who work in or visit the premises, are not at risk of harm from unsafe or unsuitable equipment (medical and non-medical equipment, furnishings or fittings). You benefit from equipment that is comfortable and meets your needs. 11. Requirements relating to workers You are safe and your health and welfare needs are met by appropriate and competent staff with the right qualifications, skills and experience. 12. Staffing You are safe and your health and welfare needs are met by sufficient numbers of appropriate staff. 13. Supporting workers You are safe and your health and welfare needs are met by staff who are trained, well supervised, and receive the development opportunities they need to carry out their role and keep their skills up to date. 14. Assessing and monitoring the quality of service provision You benefit from effective decisions and the management of risks to your health, welfare and safety. 15. Complaints You or your nominated representative can be sure that your complaints and comments will be listened to and acted on by your provider. You know that you will not be discriminated against for making a complaint. 16. Records You are confident that your personal records including medical records are accurate, fit for purpose, held securely and remain confidential. Other records required to be kept to protect your safety and wellbeing are maintained and held securely where required. Find out more If you want more than a summary of the essential standards, read the Guidance about compliance http://www.cqc.org.uk/guidanceforprofessionals/introductiontoregistration/howthenewregistrationsystemworks/complyingwithnewregulations.cfm#1